How does your bespoke showcase differ from your wedding stationery boutique?
At Chartula we offer two complimentary services so you can choose what best suits your wedding.
Because every couple and wedding is unique, our bespoke service creates gorgeous, tailor made stationery that is as individual as you are. We work with you on a one to one basis so you can take advantage of our unique skills and experience to create a stationery design and package that is completely tailored to suit your wedding. Whatever your style our bespoke service is for those who demand stationery that is truly exceptional.How it works:
Our wedding stationery boutique is a brand new service giving you the opportunity to buy some of our most popular gorgeous designs off the peg and over the internet. With many designs available in a range of colourways and with coordinating items to match, you simply select what you want, place your order and wait for your stationery to be delivered.How it works:
Can I see samples of your stationery?
Yes! At Chartula we have a range of sample packs to choose from. Simply click on the samples button and fill in the form. We charge a small fee for our sample packs to contribute towards their cost, postage and packaging but we will credit the cost of your samples towards your stationery order up to a value of £50.
Can I arrange a consultation with you?
Yes! As part of our bespoke service we invite you to a complementary one hour consultation at our studio. Simply call or email us to book an appointment.
We do not offer a consultation for our wedding stationery boutique.
What are your prices?
Our bespoke prices are based on your individual requirements, which we discuss with you during your consultation. We charge a minimum starting fee of £1000 for all bespoke stationery orders, this allows us to invest the time and care in ensuring your design is completely tailored to suit your wedding. Your initial one hour consultation at our studio is complementary as is your first quote. We charge £50 for subsequent quotes the first of which will be credited towards your order.
Our wedding stationery boutique brings a limited collection of Chartula′s gorgeous designs to you at an off the peg price. All stationery in the boutique is fully priced. You simply select the stationery you would like, place and pay for your order, and wait for your stationery to be delivered.
How do I place an order?
Ordering from Chartula is easy.
To order your bespoke stationery you should first arrange a consultation with us and request a quote. Then simply call or email us to place your order and we will send you an invoice confirming your order and requesting a deposit.
From the wedding stationery boutique, simply select the items you would like. You will be prompted to choose your colourway, typeface and any other options. Then follow the simple instructions on screen to place your order. You will be sent a confirmation email when your order has been received.
How and when do I pay?
If you place a bespoke stationery order we will send you an invoice confirming your order and requesting a 50% deposit. This should be paid before we proceed with your order. Once your stationery is complete we will invoice you for the balance, which should be paid within 7 days. We except payments for bespoke orders by cheque, cash, BACS transfer, credit and debit card.
When ordering at the wedding stationery boutique you will be asked to pay for your stationery in full via a credit or debit card as part of the ordering process.
Will I get to see a proof of my stationery before it is printed?
Yes. We will email you a digital proof(s) for your approval before your order is printed.
Can I see a printed proof?
Because we print all our stationery professionally a printed or "wet" proof is very costly. For this reason we only supply you with digital proofs.
As part of our bespoke service we can usually show you samples of your printing method and card choice, and, if you check your proofs carefully, and discuss all your production choices with us, you can get a good idea of how your finished stationery will look. However if you would like us to find out the cost of a "wet" proof for you just ask.
Can I make changes to my proofs?
Yes. Your proofs are your opportunity to check that everything is correct before we send your stationery to print. Simply list your changes clearly in an email or Word document and email them to us.
Please note our bespoke service includes up to 3 rounds of proofs and our wedding stationery boutique includes 1 round of proofs. Further proofs are charged on a time-spent basis, which we will always discuss with you before we proceed.
How long will my stationery take?
Proofs typically take 5 - 10 working days from receipt of your wording and deposit (bespoke orders) or payment (boutique orders) and printing a further 15 - 20.
If you are ordering bespoke stationery and your order includes a bespoke illustration or map then proofs take approximately 20 working days. And/or if your order requires an unusual or multiple printing methods then printing may take longer than 15 - 20 working days.
Please note. It is good to allow some time to check through your proofs. You may wish to show them to family and friends or to make changes so it′s important to allow some time to do this.
If you require your stationery urgently or by a particular date then please contact us and we will do our best to help. We may be able to offer a rush service (at an additional cost).
Can you deliver my stationery to me when it is ready?
Yes. We will deliver your stationery to you via an overnight or same day courier or postal service.
If you are ordering bespoke stationery because of the varying weight and size of bespoke stationery we′ll be able to advise you of the cost of delivery when your order is ready. If you prefer you can collect your stationery from us at prearranged time/date. Just let us know and we can arrange this with you.
If you are ordering from our wedding stationery boutique you will be advised of the cost of delivery which will be added to your order when it is placed.
Can you help me with wording, etiquette and timings?
Yes! At Chartula we have a wealth of experience creating stationery for a variety of weddings. For advice and tips visit our Tips & Trends section where you will find examples of wording, and plenty of advice. If you′re still unsure simply call or email us and we′ll do our best to advise you.
Can you print in a different language?
Yes. If your language uses a Roman alphabet and you can supply the correct text then this is no problem. When you supply your text simply type it in the language you would like.
As part of our bespoke service we can also print short amounts of text in Hebrew and other languages that use a non Roman alphabet, just ask us for advice.
We want to have a different colour. Is that possible?
Our bespoke service allows you to order stationery that is designed and tailored to suit your wedding. This means if you have a particular colour you would like to include or have seen a design of ours but want to change the colour then this is possible. We have a huge selection of contemporary and traditional card colours available and can print in almost any ink colour. We can even create a close ink match to your bridesmaids dresses!
Our wedding stationery boutique brings a limited collection of Chartula′s gorgeous designs to you in a range of contemporary and classic colourways. Our boutique is an off the peg service and as such is only available in the colourways shown. However if you would like to order one of our gorgeous designs in a different colouway you can do this using our bespoke service.
I′m not able to come to London, is that a problem?
That′s no problem. Many of our customers are based outside London or even overseas. We can usually organise everything via, post, email and telephone and can deliver your order to you when it is ready.
Is there a minimum order?
Our bespoke service has a minimum starting fee of £1000. We can print any number of items you require, although for very small quantities you may find the cost is almost the same due to minimum setup charges.
On our wedding stationery boutique you will find the minimum order quantity for most items is 50.
What happens if we want to cancel our order?
Because all orders are personalised to your requirements cancelling your order will be subject to certain charges; if you cancel your order before printing we will only charge you 50% of your order value, or on the basis of time spent plus any costs we have incurred, whichever is the greater. If you cancel you order after you have given approval to print you will be charged in full.