Terms and Conditions
Our terms and conditions vary depending on whether you use our Bespoke Service or purchase from our Online Boutique. Please click to select the appropriate information.
DEPOSIT AND PAYMENT
A non-refundable 50% deposit is required when placing an order and must be cleared before any work is carried out.CANCELLATION POLICY
Orders cancelled before you have approved your proofs will be charged at 50% of the order value, or on the basis of time spent plus any costs incurred by Chartula, whichever is the greater.REFUNDS & REPLACEMENTS
Due to the personalised nature of each order Chartula does not refund or replace unwanted goods. Please refer to our cancellation policy above.CONSULTATIONS
This service includes a 1 hour consultation at our premises.QUOTES
This service includes 1 free written quote.WORDING
Text should be typed clearly in a Microsoft Word document or email and emailed to Chartula. Please type in upper and lower case as required, regardless of your chosen typeface.PROOFS
We will provide you with up to 3 sets of proofs (2 rounds of changes) for your approval before printing.BESPOKE ILLUSTRATION/DESIGN/MONOGRAM
Bespoke illustrations/designs/monograms refers to any new illustration design or monogram that we create for your stationery as well as any tweaks, changes or amendments we make to our existing illustrations/designs/monograms, including our lasercut stationery.MAPS
To design your map we require you to provide us with an accurate digital map of the area you wish us to map.DEADLINES & RUSH SERVICE
For existing designs we will endeavour to provide you with proofs of your stationery 10 working days from receipt of your wording and cleared deposit.DELIVERY
We will deliver your order to you via an overnight or same day courier or postal service.COPYRIGHT INFORMATION
All designs are Copyright Chartula Studio Ltd or are licensed by Chartula. All rights are reserved. Designs are not to be reproduced or transmitted in any form, by any means without our prior written permission.MARKETING
We reserve the right to use any stationery we create for you to promote our products and services.PRIVACY AND DATA PROTECTION
Chartula collects any information given during the course of enquiring, ordering and registration process. We keep this on record to assist our administration and for future marketing initiatives. We do not sell or pass to anyone information contained on customers, which remains confidential to the company.UNFORESEEN CIRCUMSTANCES
While every effort will be made to meet demands; cancellations or variations may be necessary as a result of Act of God, War, Strike, Lockout, Labour Dispute, Fire, Flood, Drought or other causes beyond the control of Chartula.CHARGES AND FEES
Unless otherwise stated all additional work including proofs, consultations, illustrations, maps and our administrative fee, will be charged on the basis of time spent at a rate of £115 per hour plus expenses.27/11/2008
PAYMENT
Full payment is required when placing an order and must be cleared before any work is carried out.CANCELLATION POLICY
Orders cancelled before you have approved your proofs will be charged at 70% of the order value, or on the basis of time spent plus any costs incurred by Chartula, whichever is the greater.REFUNDS & REPLACEMENTS
Due to the personalised nature of each order Chartula does not refund or replace unwanted goods. Please refer to our cancellation policy above.WORDING
Text should be typed clearly in a Microsoft Word document or email and emailed to Chartula. Please type in upper and lower case as required, regardless of your chosen typeface.PROOFS
We will provide you with up to 2 sets of proofs (1 round of changes) for your approval before printing.DEADLINES
We will endeavour to provide you with proofs of your stationery 10 working days from receipt of your wording and cleared payment.DELIVERY
The Chartula Wedding Stationery Boutique currently delivers to the UK and Ireland only. If you wish for us to deliver to you outside of the UK and Ireland please contact us to arrange this.COPYRIGHT INFORMATION
All designs are Copyright Chartula Studio Ltd or are licensed by Chartula. All rights are reserved. Designs are not to be reproduced or transmitted in any form, by any means without our prior written permission.MARKETING
We reserve the right to use any stationery we create for you to promote our products and services.PRIVACY AND DATA PROTECTION
Chartula collects any information given during the course of enquiring, ordering and registration process. We keep this on record to assist our administration and for future marketing initiatives. We do not sell or pass to anyone information contained on customers, which remains confidential to the company.UNFORESEEN CIRCUMSTANCES
While every effort will be made to meet demands; cancellations or variations may be necessary as a result of Act of God, War, Strike, Lockout, Labour Dispute, Fire, Flood, Drought or other causes beyond the control of Chartula.CHARGES AND FEES
Unless otherwise stated all additional work including proofs, consultations, illustrations, maps and our administrative fee, will be charged on the basis of time spent at a rate of £115 per hour plus expenses.27/11/2008